two-day in-person orientation to the Smithsonian and the position, and additional on-the-job training specifics to the Call Center. Training classes for the Call Center occur each spring and fall.

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Technology Use: Training on the use of call center software and tools to enhance productivity and service quality. Compliance and Security: Ensuring agents understand data protection laws and ...